Description
Shipping & Delivery
Shipping & Delivery
Where & how we ship
UPS Ground to the 50 U.S. states. Orders typically leave our CA warehouse within 2 business days or less.
Rates & thresholds
- Orders $750+ qualify for free UPS Ground on eligible items within the contiguous U.S. (AK/HI, COD, expedited services, and excluded items/brands are not eligible).
- Mixed carts: If your order contains excluded items/brands, free shipping may still apply to eligible items, but shipping charges will apply to excluded items as shown in cart/checkout.
- Under $750: weight-based rates shown in cart/checkout.
- Expedited options (when available) are offered at checkout but are not eligible for free shipping.
- UPS rounds up to the next full pound.
- See full Free Shipping & Sale Info for exclusions and any limited-time sale details.
Returns & claims
- 30-Day Returns: New/unused. We cover return freight if it was our mistake; restocking may apply over $500 or for careless repack.
- Damages: Report within 14 days of delivery with photos, your invoice #, and the product code to claims@spswholesale.com.
- Missing/Pack errors: Tell us within 2 days of delivery; we record pack-out video to resolve quickly.
Peak-season planning
See our current Holiday Order-By Dates & UPS Transit Map.
Quick Answers
Do I have to be a business to order?
Yes. We sell wholesale to businesses. A tax ID / reseller permit may be required in certain states.
Do you offer drop-shipping?
Yes. We support drop-ship fulfillment through our dropshipping program (powered by Crowdship), so orders can ship directly from our warehouse to your customers. Learn how our dropshipping program works.
Do you ship internationally?
Not directly. We currently ship UPS Ground within the 50 U.S. states.
Why am I seeing shipping charges on a $750+ order?
Some items/brands are excluded from free shipping due to carrier and handling costs. If your order contains excluded items, free shipping may still apply to eligible items, but shipping charges will apply to excluded items as shown at checkout.
Estimates are based on typical handling times and UPS Ground guidance. Transit is measured in business days and is not guaranteed. Check carrier holiday schedules for non-operational days.